Frequently Asked Questions FAQ
Are you a fully licensed travel company?
Yes. We are a fully licensed and bonded Italy based Tour Operator & Travel Agency as well as everyone that works with us. This includes all drivers, tour guides and all our travel experts and suppliers.
Do you offer holidays to any other countries?
Myloveitaly travel&Experiences calls Italy home. By devoting ourselves exclusively to our home country, we can offer immersive and transformative travel experiences through our first-hand knowledge and tight-knit relationships.
When should I apply the cancellation policy
only when you have paid a deposit or purchased a tour not if you have only opted for it.
What is your cancellation policy?
Cancellation of reservations after payment are subject to the following penalties, unless otherwise explicitly stated within the individual tourism product:
Reservations to be confirmed: cancellations of reservations pending confirmation are not subject to any penalty.
Cancellation of reservations before payment: reservations cancelled before payment are not subject to any penalty.
Cancellation of reservations after payment: are subject to the following penalties, unless otherwise explicitly stated within the individual tourism product:
Half Day tour (HD), full day tour (FD), experiences, Water Experiences PRODUCT CODES MA83-MA84-MA85-MA86-MA40-MA87
For cancellations before 48 h in advance of scheduled departure: No cancellation fee, charging only the costs incurred for booking tickets;
For cancellations before 24 hours (1 day) in advance of scheduled departure: 50% of tour price per person
For cancellations less than 24 hours (1 day) in advance of scheduled departure: 100% of tour price per person
– No-show: 100% charge
– In case of postponement of the event due to adverse weather conditions, for decisions of the Captain of the boat and for reasons of force majeure, decision due to Myloveitaly Travel&experiences we will refund the full amount paid or issue a voucher for another day.
Accomodation (hotels, B&B, vacation home, farmhouse, camping etc)
For cancellations before 30 days in advance of scheduled departure: No cancellation fee.
For cancellations within 30 days in advance of scheduled departure: 30% of tour price per person
For cancellations before 15 days in advance of scheduled departure: 50% of tour price per person.
For cancellations within 15 days in advance of scheduled departure: 100% of tour price per person
No-show: 100% charge
Multi days Tours (MD), Week end (WE),vacancies and Itineraries:
For cancellations before 7 days in advance of scheduled departure: No cancellation fee.
For cancellations before 72h (3 days) in advance of scheduled departure: 50% of tour price per person
For cancellations less than 72h (3 days) in advance of scheduled departure: 100% of tour price per person.
No-show: 100% charge
Any reservation refund can only be made to the same credit card which the payment was made. Refunds will be made in the currency in which the reservation was paid for (€) less payment gateway used fees. To cancel your reservation please contact: booking@myloveitaly.com
For further details, please read our Booking Terms & Conditions.
Do I need to call and confirm my tour?
If you have booked online through our website and have received a confirmation email with voucher, there is no need to call and confirm. You should just ensure you are at the meeting point on time. Meeting points and times are specified on the vouchers.
Do I need to print my confirmation voucher?
No, It is not necessary to print your confirmation letter/voucher but it is mandatory to show it from your mobile to your tour guide as soon as you meet in order to accelerate the registration procedure. However, having your confirmation letter/voucher isn’t required to join the group, our tour guide will have your name anyway.
What happens if I’m running late to my tour?
Please note that we ask all guests to arrive at the tour meeting point at least 10 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call any of the numbers listed in the “Contact” section of the website or in your confirmation letter. Guests arriving after tour departure cannot be accommodated and missed tours cannot be refunded.
How far in advance should I book my tour?
For our most popular or exclusive tours such as: discover the Etruscans, The dying city&the Monster’s park, Minicruise Giglio&Giannutri; Tuscany food tours and Christian and Imperial Rome tours; we recommend booking as soon as possible. Even 2 weeks in advance. Other less popular services can be usually booked 5 to 7 days in advance; You can be lucky and even find some last minute tours on the same day!
Do you accept last-minute bookings?
Of course we do! But only if there is any space left in the small group tours of maximum 10 people. Please check our website for availability first. If you can’t find what you’re looking for, there is a chance that it’s sold out. In that case we can still take bookings over the phone, so call us on one of the contact numbers or send us an email and we will do our best to welcome you on the tour.
What information do you need from me in order to build a custom itinerary?
The more information you can share with us, the better your trip will be. We can help you realize your Italy travel dreams if you give us an idea of what kind of experience you seek. Please provide us with the details on the trip you are considering and the activities you’d like to engage in. Helpful details include:
- how many people (including their ages and interests)
- travel dates (arrival and departure dates)
- accommodation preferences
- the special occasion behind your trip
- personal style and pace of travel (e.g. whether you’re a museum person or not, whether you’re a see-it-all or leisurely traveler)
- the type of experiences you are looking forward to
I am traveling with a small child: can I bring a stroller with me?
Not on all tours. Please get in touch with our team before bringing a stroller on your tour. Some sites will not allow you to bring a stroller inside.
It’s raining, is my tour still running?
Yes! Our tours operate also during rainy days. Please remember to bring a small umbrella if possible since you won’t be allowed inside some museums with large umbrellas. On some rare occasions, when the weather is particularly hostile, some outdoor sites may be closed (Colosseum in case of flooding). On these occasions we will reschedule your tour or offer an alternative one.
What’s the difference between a “semi private tour” and a “private tour”?
In the small group tour you and your party will join a group of other travelers from different backgrounds and a single tour guide. Since our goal is to offer you an exclusive service, our groups are formed by maximum 10 people even though the usual number is 6-8 people groups. In the private tour, you’ll have your own tour guide and/or private car if you wish, nobody else will be joining your tour and you’ll be able to spend your time at your own pace. You’ll be granted a VIP treatment!
- What languages are your tours in?
English, Spanish, French, German, Russian, Hungarian.
What should I wear?
While the specific recommended attire is described in the individual tour descriptions, travelers should always bring with you Identity Card or passport.
- Do you accommodate special needs?
We make every effort to accommodate any special needs requests. In order to accommodate your needs as best as possible, we ask that you let us or your travel agent know at time of booking so we can assess the request and see how we can accommodate you.
Can I take your tours if I require a wheelchair route?
Unfortunately we are unable to accommodate wheelchairs on our shared tours due to the fact that in most of the sites and museums, wheelchair users are required to follow a different route not accessible to those not in wheelchairs. In most cases, we can serve wheelchair users only on private tours so your tour guide can adapt the route to their particular requirements.
Do you take last-minute bookings?
We will do our best to accommodate your last-minute request however, it may not be always possible due limitations in guides, ticket availability, etc. We strongly encourage you to book as far in advance as possible in order to avoid disappointment!
- What is the purpose of your visit?
Choose what best describes your visit.
Inspiration for a holiday
Places to go (destinations)
Activities & things to see and do at destinations
Travel advise
About accomodation
Get in touch/ask information
Do I need visa?
Depending on your nationality, you may need visas to enter Italy.
Do I need a passport?
Yes. For entry into Italy, your passport must have at least six months validity remaining beyond your planned date of departure from the Schengen area. It is best to look at your passport’s expiration date before booking your travels.
- When is the best time to visit Italy?
The simple answer is ANYTIME! Italy is truly an excellent destination year-round. No matter when you are planning to travel, you will find a place to stay that is perfect for that time of year. Generally, we personally feel the months between March and early May, and the months of September and October are the best all-round times to visit Italy. Late May through August are the busiest time of the year to travel to Italy, so it is essential that you book well in advance during these months. The off-season months between November and February can also be great options for experience our country with fewer crowds. The downside at this time is that some coastal properties in the Italian Riviera and the Amalfi Coast are seasonal and close down for the winter.
- Should I tip my guide?
Please note, gratuities are NOT included in the tour price. It is customary to tip tour guides, drivers and tour operator assistants a minimum of 10% if you are pleased with the service your receive. Tips must be made in cash and cannot be charged via credit card. However, they are not obligatory and we won’t hold it against you if you don’t tip – nor will your tour guide.
- Should I purchase trip insurance?
Yes absolutely if you plan a 6-7 holydays. Travel Insurance gives you peace of mind in safeguarding your investment in the event of a cancellation prior to or during your trip. We strongly recommends that you purchase a comprehensive travel insurance at the time of booking.
Travel insurance is for your protection in the case of any unforeseen event that delays or prevents travel.
- How long should I spend in Italy?
We recommend at least a week, if not longer. With 7-10 days, you can get a good introduction to Italy and with 2 weeks or longer you can experience even more.
When possible we recommend devoting as much time as you can to your trip, so you can visit more places and minimize rushing around. On the other hand, even with a limited schedule you can have a profound, fulfilling trip. For travel inspiration, take a look to our trip ideas.
Where do I go to start my shore excursions? You need to arrive at the MEETING POINT at Civitavecchia Port
Where is the meeting point from Civitavecchia Port? Largo della Pace. TERMINAL CRUISE SHUTTLE BUS. It is the meeting point and last stop of the port free shuttle bus (that picks up you from the boat). From the shuttle-bus drop off area you have to exit from the port and we wait for you just outside of the exit holding with a sign with your name on it”. The Cruise shuttle service operates only on the days of passengers’ embarkation/disembarkation. The service is planned and works in synch with the arrival of ships and is active from 7 a.m. to 8 p.m.
At What time should we meet at the meeting point? the pick up will depend on tour scheduling time from 07.30 to 08.45 AM approximatively, due to shuttle bus you could wait 5 – 10 minutes more
Is possible to receive pick up and drop off service directly from the dock? Sorry it is not possible because the majority of cruise companies do not authorize us to arrive there. They do not permit free suppliers due to competition: in fact they are not happy when cruisers do not buy shore excursions directly from them. Anyway we can do our best to satisfy these needs when it is absolutely necessary and requested by you.
Is there a risk I’ll miss the ship if I don’t book through the cruise line? No. Although the cruise lines would like you to believe that independent tours carry this risk. We are well aware of your ship’s departure time, and our tours are designed to get you back to the ship with time to spare.
What do shore excursions include? Shore excursions include transportation according to the itinerary, meals, refreshments, guides, and entrance fees as indicated in the individual tour descriptions.
What should I wear? While the specific recommended attire is described in the individual tour descriptions, travelers should always wear comfortable shoes and use sunscreen, a sun hat and sunglasses in locations with ample sun. Remember to bring with you Identity Card.
How much physical activity is involved in the tours? The level of activity varies by tour. In order to help you understand the level of activity involved in each tour, we have created the following categories:
EASY physical activity: Only light walking and no major climbing required.
MODERATE physical activity: A fair amount of walking is required, You may need to negotiate a few steps;
DIFFICULT physical activity: A large amount of walking is required. You should be in good physical health if you reserve one of these tours.
Are there plenty of public conveniences (restrooms) along the way?
Your guides will indicate all available restrooms throughout the tour and give you plenty of time to use them.
Should I tip my guide/driver ?
Please note, gratuities are NOT included in the tour price. It is customary to tip tour guides, drivers and tour operator assistants a minimum of 10% if you are pleased with the service your receive. Tips must be made in cash and cannot be charged via credit card. However, they are not obligatory and we won’t hold it against you if you don’t tip – nor will your tour guide/driver.
Can I take your tours if I require a wheelchair route?
Unfortunately we are unable to accommodate wheelchairs on our shared tours due to the fact that in most of the sites and museums, wheelchair users are required to follow a different route not accessible to those not in wheelchairs. In most cases, we can serve wheelchair users only on private tours so your tour guide can adapt the route to their particular requirements.
If the wheelchair is foldable, and you do not need a ramp or elevator, you can reserve a minivan or a van. If you have a foldable mobility scooter that once closed becomes like a suitcase, you can reserve a minivan or a van. Please do not reserve a standard car if you have a foldable wheelchair or mobility scooter, cause your booking will be considered invalid
Reservations & Payments
Is your website safe for online payments?
Our website is completely safe and protected with SSL certificate protocol. You shouldn’t encounter any problems when paying online, our gateway payment is stripe.
What payment methods do you accept?
All payment must be made either by credit card through our website’s booking system, which transmits your credit card data securely and assures you the highest level of protection. If you decide to request a custom made tour, the payment must be made by credit card through a direct link stripe and a 50% deposit is required to secure the booking.
How do I pay?
Payment can be made by credit card and Paypal. We also accept bank transfers. Note that payment via bank transfer is only accepted if the start date of your tour is more than a month away. For full payment details, please read our Booking Terms & Conditions.
Are Myloveitaly travel&experiences prices in US Dollars or Euros?
We’re an Italian travel company based in Italy and hence all of the prices for our services are quoted in Euros currency “€”, which is the local currency here.
Cosa significa tour “opzionato”? Si verifica la sua disponibilità e la fattibilità della richiesta e in alcun modo implica la sua conferma.
Cosa significa tour “confermato”? tour al quale è stato versato un acconto a titolo di caparra oppure è stato saldato l’intero importo. Per le prenotazioni che necessitano di conferma, dovrai aspettare l’email e/o messaggio di conferma della prenotazione. La conferma arriverà entro 72h dalla ricezione della richiesta di prenotazione
Qual’è la differenza tra tour “opzionato” e tour confermato” ? Il tour “opzionato” significa che, a fronte di una richiesta, si sta verificando la sua fattibilità e/o disponibilità; mentre tour “confermato” significa che la disponibilità e/o fattibilità sono già verificate e il pagamento, anche di un acconto, effettuato.
Non sono sicuro, posso opzionare lo stesso un tour? Certo! puoi tranquillamente opzionare il tour e far decadere l’opzione se non sei più interessato.
Come faccio a far decadere l’opzione? E’ molto semplice basta non confermare il pagamento
Ho confermato un tour ma ho cambiato idea o data? E’ possibile cambiare tour oppure data senza penali fino a 48 h prima dell’inizio del tour stesso.
Posso annullare il mio tour/prenotazione? Si è possibile annullare un tour confermato fino a 48 ore prima dell’inizio addebitando solamente i costi sostenuti per la prenotazione di biglietti e visite;
Il mio pagamento è sicuro? Si. Utilizziamo un sistema di pagamento online che è internazionalmente riconosciuto e completamente sicuro “Stripe”. Questo sistema protegge da truffe e transazioni non autorizzate criptando le tue informazioni di pagamento.
Ho lasciato numero di carta di credito In caso la prenotazione non fosse confermata, non ti sarà addebitato alcun importo sul metodo di pagamento scelto.
Posso fare modifiche alla mia prenotazione? Dipende dal tipo di modifica richiesta
Perchè conviene prenotare in anticipo? Per non rischiare di non trovare più disponibilità soprattutto adesso in periodo post COVID19 dove si sono di molto ristretti i posti per le escursioni in barca, catamarano, gommone e per quanto riguarda il transfer.
Perchè conviene prenotare anche la sistemazione per dormire con noi? Perchè ti garantiamo il tipo di sistemazione più adatta per il tipo di esperienza che vuoi fare al miglior rapporto qualità/prezzo.
